Last Updated: March 7, 2026
1. Introduction
TailoredMarketData ("TMD", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you use our website at tailoredmarketdata.com, our applications, APIs, and all related services (collectively, the "Platform").
By accessing or using the Platform, you consent to the collection and use of your information as described in this Privacy Policy.
2. Information We Collect
2.1 Information You Provide Directly
Account Registration Data: Email address and password (stored in hashed form). If you register via Google OAuth, we receive your email address and email verification status from Google.
Billing and Payment Information: When you subscribe to a paid plan, we collect billing profile information including your first name, last name, email, country, phone number, street address, city, and zip code. Payment card details (last 4 digits, card brand) are transmitted to and stored by our payment processor (PayPal); we retain limited card metadata for display purposes only.
Contact Form Submissions: Name, email address, subject, and message content.
User-Generated Content: Custom watchlist groups, indicator groups, saved chart layouts, and analysis configurations.
Referral Information: Unique referral code and referral relationships.
2.2 Information Collected Automatically
Login and Security Data: Login attempts including date/time, IP address, and user agent (browser type and version) for security purposes.
Usage Data: Pages visited, features used, symbols viewed, and actions taken.
Device Information: Device type, operating system, and browser type.
Real-Time Session Data: Symbols and assets actively viewed in real-time to deliver relevant data feeds.
2.3 Information from Third Parties
Google OAuth: If you sign in with Google, we receive your email address and email verification status.
PayPal: Transaction details including transaction ID, payment status, payer name, email address, and shipping address.
3. How We Use Your Information
Providing the Service: To create and manage your account, deliver market data, process subscriptions, and provide customer support.
Authentication and Security: To verify your identity, secure your account, detect and prevent fraud.
Payment Processing: To process subscription payments, manage billing, issue invoices, and handle upgrades/downgrades.
Communication: To send account-related emails including email verification, password reset links, subscription confirmations, and billing notifications.
Personalization: To save your preferences, chart layouts, watchlists, and indicator configurations.
Service Improvement: To analyze usage patterns, diagnose technical issues, and improve the Platform.
Legal Compliance: To comply with applicable laws, regulations, and legal processes.
4. Legal Basis for Processing (GDPR)
If you are in the EEA or UK, we process your data based on:
Contract Performance: Processing necessary to provide the Platform and fulfill our obligations.
Consent: Where you have given explicit consent, such as accepting these terms during registration.
Legitimate Interests: Fraud prevention, security, service improvement, and analytics.
Legal Obligation: Processing necessary to comply with applicable legal or regulatory obligations.
5. Information Sharing and Third-Party Services
We do not sell, rent, or trade your personal information to third parties for marketing purposes. We share information only as follows:
PayPal: Billing and subscription information to process payments. Governed by PayPal's Privacy Policy.
Google (OAuth): Authentication data exchanged during social login. Governed by Google's Privacy Policy.
Email Service Provider: Your email address is shared with our email service provider for transactional emails (verification, password reset, billing notifications).
TradingView: We use TradingView's Advanced Chart library for charting and data visualization. Your interaction with the charting widget may be subject to TradingView's own terms and privacy practices.
Financial Data Providers: Symbols and tickers you view may be transmitted to data providers. They do not receive your personal information.
Legal Requirements: We may disclose information if required by law, regulation, or legal process.
Business Transfers: In the event of a merger, acquisition, or sale, your data may be transferred as part of that transaction.
6. Data Storage and Retention
Your data is stored on secure servers using industry-standard database and caching technologies.
We retain your data for as long as your account exists, including inactive accounts. Your data is permanently deleted only when you actively delete your account through the Platform settings.
Payment and transaction records may be retained longer as required by financial regulations.
You may delete your account at any time through Platform settings. Deletion is permanent.
7. Data Security
Password Security: Passwords are securely hashed using industry-standard algorithms. We never store passwords in plain text.
Token-Based Authentication: We use cryptographically signed tokens with limited expiration times to manage user sessions.
Encrypted Communications: Data transmitted between your browser and our servers is encrypted using HTTPS/TLS.
Webhook Verification: Payment webhooks are verified to ensure authenticity.
While we strive to protect your data, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.
8. Cookies and Tracking Technologies
Essential Cookies: Required to keep you signed in and protect your account. These cannot be disabled.
Analytics Cookies (Optional): If you accept, we use Google Analytics to understand how the site and Platform are used and improve them. You can decline or change your choice at any time via the cookie banner.
Third-Party Cookies: Google OAuth and PayPal may set their own cookies during sign-in or checkout, per their respective privacy policies.
No Advertising Cookies: We do not use cookies for advertising or behavioral tracking.
9. Your Rights
Depending on your jurisdiction, you may have the following rights:
Right of Access: Request a copy of the personal data we hold about you.
Right to Rectification: Request correction of inaccurate or incomplete data.
Right to Deletion: Request deletion of your data by deleting your account or contacting us.
Right to Data Portability: Request a copy of your data in a machine-readable format.
Right to Object: Object to processing of your data for certain purposes.
Right to Withdraw Consent: Withdraw consent at any time without affecting prior processing.
For California Residents (CCPA/CPRA): You have the right to know, delete, and opt out. We do not sell your personal information.
To exercise any rights, contact us at support@tailoredmarketdata.com. We will respond within 30 days.
10. Children's Privacy
The Platform is not intended for individuals under 18. We do not knowingly collect data from children. If we discover such data was collected, we will delete it promptly.
11. International Data Transfers
Your data may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from the laws of your country. By using the Platform, you consent to such transfers. Where required by applicable law, we ensure appropriate safeguards are in place for international data transfers.
12. Changes to This Privacy Policy
We may update this policy from time to time. Material changes will be communicated by posting the updated policy on the Platform and updating the "Last Updated" date. Continued use constitutes acceptance of the revised policy.
13. Contact Information
Email: support@tailoredmarketdata.com
Website: tailoredmarketdata.com
Platform: app.tailoredmarketdata.com
